When Is a Change an Improvement?

One of my Black Belt students recently submitted an interim project report. The goal of her project is to reduce the time it takes to complete a certain transaction. The project Y metric is success rate, where a success is defined as completing the transaction in 24 hours or less. The goal after improvement is […] read more

Statistical Significance and Practical Significance

When we work on process improvement, we need to check our results to see if the output of the process was changed for the better.  There are two ways to evaluate the results, practical significance and statistical significance.  We need to verify that the results are significant in both respects.  At the risk of stating […] read more