Who is the Customer in a Non-Profit Organization?

Our Yellow Belt course includes an assignment that challenges students to think about improving the processes that serve their customers.  One of my Yellow Belt students works for a non-profit foundation that raises funds that are used for providing scholarships to students and grants to educators.  She recently submitted the following statement: “My organization’s customers […] read more

On May 5th, 2019, posted in: Project Management by Tags: , ,