The Kano Model

In a previous article in this series we discussed a number of tools that can be used to do a better job of capturing the Voice of the Customer regarding requirements. Today we will look in more detail at one of those tools, the Kano Model. This model was developed by Dr. Noriaki Kano, a […] read more

On January 2nd, 2016, posted in: Articles, Six Sigma by Tags: , ,