1 days
7 PDUs

Introduction to Business Process Management

Business Process Management (BPM) is a combination of useful methodologies to be applied as a management discipline and as a set of enabling technologies. The course will formulate a working foundation for BPM. With knowledge of principal concepts, terms, methodologies, techniques, and technologies in BPM, you’ll discover and comprehend what a process is, how process modeling works, what analysis and design tools are, and how process management can be applied to your organization. Gaining a vast array of tools and technologies used to support the BPM discipline, which includes process modeling tools and a useful BPM platform known as a Business Process Management Suite, you’ll be enriched with knowledge of ‘process thinking’ to solve any business issue your organization may face and be able to steadily and optimally improve your organizations performance.

1 days
7 PDUs

Process Measurement and Metrics

Through this course, you’ll acquire a sturdy comprehension of practical measurement techniques as applied to the analysis and design of business processes to ensure BPM success. The course will present key concepts and tools following the basic axioms of process management, and provide pragmatic applications of how the axioms can be utilized at the organizational and business process levels. You’ll learn methods to apply process measurement to both the analysis and design of business processes, as well as decisive success factors and the perilous pitfalls to avoid for optimum success. Using case studies, you’ll be able to apply key skills and knowledge of process measurement in a practical way, and learn how to apply such knowledge to your organization via connection exercises.

1 days
7 PDUs

Process Modeling, Analysis and Design: As Is, To Be

Through this course, you’ll acquire a firm comprehension of pragmatic techniques for modeling, analysis, and design to ensure BPM success. Gain valuable insight on how to convey business practices via maps and models to assemble analysis and maximum enhancement of business process performance. You’ll develop knowledge of the significance of constructing the proper context for process modeling and the definition of discernable boundaries. Through the analysis phase, you’ll explore a multitude of perspectives, including focus on optimizing time, maximizing quality, and minimizing cost. You’ll discover the importance of concisely capturing process issues, methods of prioritization, and the value of impact analysis. Through the design phase, you’ll explore the axioms of a smooth running process, and outline quintessential design principles. You’ll gain knowledge of basic yet vastly important components and mechanisms of a sturdy process design, learn the perilous pitfalls to avoid, and understand critical elements to transition to implementation.

1 days
7 PDUs

Using BPM Discipline with Six Sigma & Lean Methodologies

This course is focused on providing the ability to create a Process Enabled Enterprise geared towards customers. A Process Enabled Enterprise requires a business process framework, formulated enterprise architecture, established working business intelligence, and a relationship between perpetual enhancement projects and fundamental business processes. At some point, the majority of businesses need to evolve from a strictly Six Sigma (DMAIC) approach, to a strategic scheme that will lay a solid foundation for growth, accountability, and performance management. By understanding Business Process Management, you’ll be able to construct a framework that will enable maximum strategic alignment. Through this course, you’ll be able to identify metrics for the business process to best align with your specific business goals. From there, your organization will be able to more readily identify performance gaps which can have a dominant impact on customer experience. Six Sigma methodologies can be applied to prioritize crucial projects and minimize and close any gaps.