Value Added and Non-Value Added – A Customer Perspective

There are a number of different ways to think about how to improve a process that delivers a product to a customer.  One way is to break the process down into a list of steps or activities that are required to complete the process, and then analyze each step to determine whether or not it […] read more

On January 21st, 2015, posted in: Project Management by Tags:

Listening to the Voice of the Customer

Six Sigma is a customer focused, fact and data driven approach to improving the output of a business process.  It is critical that we listen carefully to what customers want and need before we try to design or make improvements to a process to meet their wants and needs. Many business process improvement initiatives focus […] read more

On January 2nd, 2015, posted in: Project Management by

How to Thrive with Low Power, High Interest Stakeholders, “the Builders”

Nothing warms a PM’s heart more than motivated volunteers. That’s what I call stakeholders who do not have “power to impose”, but have lots of “interest to take action”. They want to be involved, be in the loop, and make a difference. The PM, then, must: Channel that enthusiasm quickly and constructively. Otherwise, the Builders […] read more

On December 18th, 2014, posted in: Project Management by

How to Thrive with a HI Power, LOW Interest Stakeholder, “the Knight”

  In the PMBOK’ s Power-Interest grid, the stakeholder with “Power to impose”, but without “Interest to take action” is called the “Knight”. As long as the project it moving well, and his interests are being preserved, the Knights are content and passive. Knights are neither friends nor foes. They are busy in court playing […] read more

On December 15th, 2014, posted in: Project Management by