Who is the Customer in a Non-Profit Organization?

Our Yellow Belt course includes an assignment that challenges students to think about improving the processes that serve their customers.  One of my Yellow Belt students works for a non-profit foundation that raises funds that are used for providing scholarships to students and grants to educators.  She recently submitted the following statement: “My organization’s customers […] read more

On May 5th, 2019, posted in: Project Management by Tags: , ,

Process Capability Studies Using One-Sided Specifications

Process capability studies calculate the process capability indices Cp and Cpk.  These statistics tell us how well the process is meeting specifications or requirements.  Capability studies are designed for two-sided specifications that have an upper and a lower limit.  Adjustments must be made when we have a one-sided specification and/or a boundary limit in place […] read more

On April 27th, 2019, posted in: Project Management by Tags: ,

With Data, Anything Can Happen!

In article 73 in this series, I discussed the issue of whether to transform data.    Students of Six Sigma often think (incorrectly) that there is something inherently wrong with their data if it is not normally distributed.  We should always strive to understand why the data is distributed the way it is and recognize that […] read more

On April 10th, 2019, posted in: Project Management by Tags: ,

PDCA Thinking and Sports Team Performance

The PDCA cycle (Plan-Do-Check-Act) is an iterative four-step approach for managing and improving products and business processes.   Today we will discuss how the PDCA approach is used by sports teams, with an eye toward how this same thinking can be applied to improving the performance of business processes and products. The Plan Phase begins with […] read more

On January 19th, 2019, posted in: Articles, Business Analysis, Project Management, Six Sigma by Tags: ,