PDCA Thinking and Sports Team Performance

The PDCA cycle (Plan-Do-Check-Act) is an iterative four-step approach for managing and improving products and business processes.   Today we will discuss how the PDCA approach is used by sports teams, with an eye toward how this same thinking can be applied to improving the performance of business processes and products. The Plan Phase begins with […] read more

On January 19th, 2019, posted in: Articles, Business Analysis, Project Management, Six Sigma by Tags: ,

Math Anxiety, Dyscalculia and Six Sigma

In our Black Belt program, we make extensive use of Minitab statistical software.  The software performs the actual mathematical calculations, relieving the student of the burden of knowing how to do them using paper and pencil.   To use Minitab effectively, students must be able to choose the appropriate test or analysis to perform for a […] read more

When Is a Change an Improvement?

One of my Black Belt students recently submitted an interim project report. The goal of her project is to reduce the time it takes to complete a certain transaction. The project Y metric is success rate, where a success is defined as completing the transaction in 24 hours or less. The goal after improvement is […] read more

Don’t like the data? Throw it out!

One of the first tasks our Black Belt students are asked to do when completing a project is collect data over time and create control charts for the primary output metric.  The purpose of these control charts is to establish baseline performance, and to determine if the process is stable. One of my students is […] read more